Cleaning The Triangle Area!
Q. How do I arrange for service?
A. Just call or email us. We set up an appointment for a free in-home/office
estimate. A representative from our office will visit each room and explain the
tasks that are normally completed. Your special requirements are noted so
that we can tailor a package precisely to your preferences.
Q. How many people will be in my home?
A. We normally work in teams of two or three, but the size and condition of
your home will determine the number of staff that we will assign to service
your home. In certain cases, we will assign a single housekeeper.
Q. Are you bonded and insured?
A. All AbsoluteClean employees are bonded and insured and all of them are
covered by worker's compensation insurance. This means that if they should
have an accident while cleaning your home, you are not responsible for their
medical bills. Many homeowners are not aware of their potential personal
liability for work-related injuries if the person or company they hire does not
carry this insurance. We also take care of all employee taxes.
Q. Do I need to sign a residential cleaning contract?
A. No. You may cancel service at any time. AbsoluteClean also reserves the
right to cancel your service at any time.
Q. Do I need to do anything before the cleaners arrive?
A. In order for the cleaners to do their job, we ask that you pick up clothing,
toys and other household items. The cleaners will not know where your
personal items belong and we prefer that they not open your closets or
drawers to put things away.
Q. Why does the initial cleaning cost more?
A. It usually takes us longer to clean the house the first time because there
maybe areas of the home that we will be cleaning that have not been cleaned
Q. Is it okay to leave instructions on a note?
A. Of course it is! We believe that good communication is crucial to
maintaining a good business relationship. We welcome and invite all
Q. What if I find a problem with the service?
A. Every cleaning is has a 100% satisfaction guarantee. If you are not
satisfied, a cleaner will return to your home and address the issue.
Q. What about pets?
A. Pets are not a problem. We do need to know if you have them and we
would like to have their names for reference. If you have large and/or
aggressive pets we ask that you secure them while we are cleaning your
Q. Do I need to be home?
A. It is entirely your decision whether you are there while we clean or if you
issue us a key. If you should choose to issue a key, please be assured that
we will take every measure to protect your key.
Q. What about cleaning supplies and equipment?
A. For your convenience, we furnish all necessary products and equipment.
However, we will gladly use any products you provide.
Q. What if I need to skip a cleaning?
A. Please call our office 24 hours in advance. Under 24 hours is subject to a
$50 cancellation fee. Repeatedly skipping your scheduled cleanings will result
in termination of service.
For more questions please do not hesitate to call or email.